Privacy Policy
Effective 11/12/2026
We hold the exact information you want hidden, so we collect as little as possible, protect it carefully, and never sell it.
What we collect
- Free scan: name, city and state you enter, and your email. A free scan shows only whether listings were found, never the information in them.
- Account and intake: name variations, current and past addresses, phone numbers, emails, birth year, and your signed authorization.
- Billing: handled by Stripe; we see only your card's brand and last four digits.
- Removal records: listing links, request dates, status, and before-and-after screenshots.
- Messages you send us.
- Technical data: IP address and basic device information, used for security, abuse prevention and scan limits.
We do not collect Social Security numbers, full birthdates unless a site requires one for a specific removal, or biometric data such as face scans.
How we use it
Only to run scans, submit and verify removals, monitor for reappearing listings, send your reports and account emails, process payments, prevent misuse, and meet legal duties. We don't use your information for advertising and never sell or rent it.
Who we share it with
- Data brokers and websites, only the details needed to locate and remove your listings.
- Service providers that run our service under contract and confidentiality terms: hosting and database, payment processing (Stripe), verification codes (Twilio), email delivery, and search tools for scans.
- Contractors who perform removals, limited to assigned tasks, under confidentiality agreements.
- Legal requirements: when required by valid legal process. Where allowed, we will notify you first.
How we protect it
Encryption in transit and at rest, field-level encryption for your identifiers, access limited by role with two-factor login, and logs of every staff view of your data.
How long we keep it
While your plan is active, then 30 days after it ends, when we delete it. Billing records are kept as tax law requires. Free scans that don't become an account are deleted within 30 days.
Your choices and rights
You can view, download, correct or delete your data from your dashboard, or by emailing support@unfindher.com. Residents of states with consumer privacy laws may have additional rights, such as access, correction, deletion and appeal; contact us to use them. We will not treat you differently for using your rights.
Safe contact
Tell us if an email address or phone number isn't safe to contact, and we'll use only the method you choose.
Children
UnfindHer is for adults 18 and older. We don't knowingly collect information from children.
Data breaches
If a breach affects your information, we'll notify you as required by Illinois law and explain what happened and what we're doing.
Changes and contact
We'll post updates here with a new effective date and email active clients about material changes. Questions: support@unfindher.com.